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Patient Relations

Patient Satisfaction Surveys

In accordance with the Excellent Care for All Act, 2010, Sensenbrenner Hospital would like to ensure our patients, families, visitors and community partners have ease of access to share compliments, suggestions and complaints.​

 

Survey Links

Outpatient Satisfaction Survey

Inpatient Satisfaction Survey

Patient Feedback: Compliments, Complaints or Concerns

At Sensenbrenner Hospital, we strive to provide you with the best possible care. We value your opinion and take your feedback seriously. We have a formal process in place to receive and respond to feedback or complaints.

 

You can provide feedback or make a complaint by using the form below, by contacting our Patient Relations Office at 705-337-6111 ext. 2121 or in writing.

 

Our team is dedicated to ensuring that all of your concerns are addressed within 5 business days.

If you are not satisfied with the results of the Sensenbrenner Hospital Patient Relations process, you can contact the Patient Ombudsman who oversees the grievance procedure for public hospitals, long-term care homes, and community care access centers.

Phone: 1-888-321-0339

Online: patientombudsman.ca

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Contact

Sensenbrenner Hospital

101 Progress Crescent

Kapuskasing, Ontario P3N 3H5

705-337-6111 ext. 2121

Compliments,
Suggestions and Complaints

Do you have something to tell us about your experience at Sensenbrenner Hospital ?

Thank you for providing your feedback. Your submission will be sent to Sensenbrenner Hospital's Patient Relations Office.

 

You can also provide feedback or tell us about your experience verbally by phone at 705-337-6111 ext. 2121

Patient Declarations of Values

In an effort to improve the Quality of Care provided to Kapuskasing and surrounding area residents by Sensenbrenner Hospital, the Board of Directors is requesting that you take a moment to provide your feedback, suggestions and opinions on the draft statement of Philosophy of Quality of Care that Sensenbrenner Hospital will be implementing. Your feedback and opinions matter and are needed.

Patient Rights and Responsibilities

Philosophy of quality care and values provided by Sensenbrenner Hospital.

Patient Rights

  • The right to be treated compassionately, respectfully and professionally at all times.

  • The right to participate in all decisions and choose the care and treatment that you will receive.

  • The right to be provided complete information about your care, diagnosis and treatment.

  • The right to be informed of the name of all health care practitioners providing you treatment.

  • The right to receive care in a safe and clean environment.

  • The right to confidentiality and privacy of all information and records of your care.

  • The right to provide feedback to the hospital on the care you are receiving or have received.

  • The right to receive health care that is commensurate with current standards of care and quality.

Patient Responsibilities

  • The responsibility to participate in the care and the treatment provided.

  • The responsibility to be respectful of other patients, visitors, health care providers and hospital employees.

  • The responsibility to follow hospital rules and regulations regarding patient care and conduct.

  • The responsibility to provide accurate information to your health care providers on your medical and personal information.

  • The responsibility to ask questions when you do not understand or require additional information on the care you are receiving.

  • The responsibility to provide feedback on the care that you have received.

  • The responsibility to follow your care and treatment plan.

  • The responsibility to assume accountability for decisions you have made about your treatment.

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