Patient Relations
SHARE YOUR FEEDBACK
We value your feedback. These are several ways to share your experience or voice a concern.
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SPEAK WITH A STAFF MEMBER
Start by speaking directly with the staff involved in you care.
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SHARE YOUR EXPERIENCE
Following your discharge, you may receive a patient experience survey by email. We encourage you to share your feedback.
PATIENT FEEDBACK: COMPLIMENTS, COMPLAINTS OR CONCERNS
At Sensenbrenner Hospital, we value your feedback and are committed to working with you to address your concerns respectfully and fairly.
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You can share feedback, recognize a staff member, raise a concern, or submit a complaint by using the form below, contacting our Quality Department at 705-337-4104 or in writing.
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Our team is dedicated to ensuring that all of your concerns are addressed within 5 business days.
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When to Contact Patient Relations
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If you have questions or concerns about your care, we encourage you to first speak with your health-care team. This may include your nurse, attending physician, or the manager of the department providing your care.
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You are welcome to contact Patient Relations if you:
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Feel your concerns about patient care or safety need further attention
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Need assistance communicating with your health-care team
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Have concerns about interactions with staff
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Have remaining questions about the care or services you are receiving
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Would like to share a compliment or recognize staff for excellent care
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Have suggestions or ideas to improve our services
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Need help resolving a concern
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Would like to discuss your experience privately
What to Expect from Patient Relations
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Patient Relations acts as a link between patients, families, and hospital staff to help ensure concerns are heard and addressed.
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Our goal is to:
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Support patients and families through clear information and guidance
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Encourage open communication and engagement in care
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Address concerns and questions throughout your care experience
We are committed to ensuring accessible and inclusive services for all patients and families. Feedback can be shared in the way that works best for you — in person, by phone, or in writing. Interpretation services may also be available if needed.
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If you are not satisfied with the results of the Sensenbrenner Hospital Patient Relations process, you can contact the Patient Ombudsman who oversees the grievance procedure for public hospitals, long-term care homes, and community care access centers.
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Phone: 1-888-321-0339
Online: patientombudsman.ca
Compliments,
Suggestions and Complaints
Do you have something to tell us about your experience at Sensenbrenner Hospital ?
Learn about your rights and responsibilities as a patient at Sensenbrenner Hospital. Learn more →